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Case Management

Case Managers partner with you on a wide variety of concerns and help you understand and navigate different resources available on and off campus. A case manager may reach out to you directly if a concern is brought to our attention. 

Please reach out to [email protected] if you have any questions. You can also submit a report via the General Concern Report.

We understand that outreach from our office can bring forward a number of questions, concerns or reactions. In your letter your case manager will ask you to provide availability and inquire if you prefer an in person or virtual meeting. The important part is that you request the mode in which you will be most comfortable.

Your case manager will send you a Student Information form for you to complete prior to the meeting. This form will help guide your meeting, so it is important to complete prior to your meeting. If you have questions or need assistance you can always contact your case manager or the main phone line/email and a member of the operations team can help you complete it.

During our meeting, your case manager will take some time to get to know you, review privacy standards and review some of the answers you completed on the Student Information Form. This will allow you to discuss any additional concerns you may have. During the entire meeting we will work together to create a plan to support you in achieving  your academic and student life goals. We are a partner in your Columbia journey and ultimately you choose the extent you share and engage with our office. By the end of the meeting your case manager will  provide you with referrals, and connections to resources and services both on and off campus to support your continuing success.

While there are no minimum or maximum visits, you and your case manager will discuss what follow up looks like. Case managers are here to support you, but case managers are not a substitute for a licensed mental health counselor, which are available to students through Columbia Health (Morningside and Manhattanville) and Student Health on Haven (CUIMC).