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Case Management

The Case Management and Student Support team partners with schools to support students on a wide variety of concerns, including helping students understand and navigate different resources available on and off campus. They also are able to support students who are going through the conduct process and offer guidance for students who have been separated from the University. The Case Management and Student Support team is also home to the Student Support Specialist who oversees our campus food pantry and collaborates with University partners in developing and providing comprehensive, cohesive services, information, and programs to all students who would like help managing basic needs.

We aim to help students identify their needs and appropriate resources to address those needs. While we will provide resources to students both on and off campus and follow up with students, we cannot require students to engage with referrals provided by our team.

Common Topics for Case Management Meetings:

  • Basic Needs Support
    • Housing Insecurity
    • Food Insecurity
  • Goal Setting
  • Resource Navigation
    • On Campus Resources
    • Off Campus Resources
       

Please reach out to [email protected] if you have any questions. You can also submit a report via the Student Support Referral Form.

Frequently Asked Questions

Staff/faculty, students and non-affiliates can submit referrals to the Case Management and Student Support team.

You can refer yourself or someone you know with the QR code included below, by completing the Student Support Referral Form or by emailing us directly at [email protected]. 

We understand that outreach from our office can bring forward a number of questions, concerns or reactions. Your case manager will ask you to provide availability and inquire if you prefer an in person or virtual meeting. The important part is that you request the mode in which you will be most comfortable.

Your case manager will send you a Student Information Form for you to complete prior to the meeting. This form will help guide your meeting, so it is important to complete prior to your meeting. If you have questions or need assistance, you can always contact your case manager.

The Case Management and Student Support team is a private resource but NOT a confidential one. This means that Case Managers can share students’ information when necessary in order to connect students to resources or ensure community safety. Case Managers may collaborate with your School, including Deans and Wellness and Support staff to better understand how to meet the needs of students. Case Managers are required to report any disclosures of suicidal or homicidal ideation, gender based misconduct, harassment or discrimination to the University. 

Case managers are here to support you, but case managers are not a substitute for a licensed mental health counselor, which is available to students through Columbia Health (Morningside and Manhattanville) and Student Health on Haven (CUIMC).

For a full list of the confidential on-campus resources, go to our Resource Directory.

Case Management and Basic Needs support are voluntary services. CSSI’s student centered approach focuses on supporting and empowering students to advocate for their needs. Thus, students are able to open and close their cases with us as they see fit.

During our meeting, your case manager will take some time to get to know you, review privacy standards and review some of the answers you completed on the Student Information Form. This will allow you to discuss any additional concerns you may have. During the entire meeting we will work together to create a plan to support you in achieving  your academic and student life goals. We are a partner in your Columbia journey and ultimately you choose the extent you share and engage with our office. By the end of the meeting your case manager will  provide you with referrals, and connections to resources and services both on and off campus to support your continuing success.

At CSSI, we practice non-clinical case management. This includes but is not limited to conducting needs assessment, creating care plans to outline goals and making referrals to resources both within Columbia and the neighboring community. Our Case Managers are trained in motivational interviewing and strengths based interventions. 

Clinical Case Managers assist students in navigating their physical and mental health care. This includes but is not limited to engaging with students who are being discharged after inpatient hospitalization, helping students understand physical and mental health resources, coordinating appointments and treatment plans, psychoeducation and crisis intervention. To be connected to a clinical case manager, please contact Alice Health.