About Case Management and Student Support
The Case Management and Student Support team partners with schools to support students on a wide variety of concerns, including helping students understand and navigate different resources available on and off campus. They also support students who are going through the conduct process and offer support for students who have been separated from the University. The Case Management and Student Support Services department is also home to the Student Support Specialist who oversees our campus food pantry and collaborates with University partners in developing and providing comprehensive, cohesive services, information, and programs to all students who would like help managing basic needs.
The Case Management and Student Support team is a private resource but NOT a confidential one. This means that Case Managers can share student’s information when necessary in order to connect student’s to resources or ensure community safety. Case Managers are required to report any disclosures of suicidal or homicidal ideation, gender based misconduct, harassment or discrimination to the University. For a full list of confidential on campus resources, click here.
Services are optional. Upon receiving a referral, a member of the Case Management and Student Support team will reach out to the Student, however, it is up to the Student if they want to engage with our services. We do not mandate students to meet with our team.
We aim to help students identify their needs and appropriate resources to address those needs. While we will provide resources to students both on and off campus and follow up with students, we cannot require students to engage with referrals provided by our team.
FAQ
We understand that outreach from our office can bring forward a number of questions, concerns or reactions. Your case manager will ask you to provide availability and inquire if you prefer an in person or virtual meeting. The important part is that you request the mode in which you will be most comfortable.
Your case manager will send you a Student Information form for you to complete prior to the meeting. This form will help guide your meeting, so it is important to complete prior to your meeting. If you have questions or need assistance you can always contact your case manager or the main phone line/email and a member of the operations team can help you complete it.
While there are no minimum or maximum visits, you and your case manager will discuss what follow up looks like. Case managers are here to support you, but case managers are not a substitute for a licensed mental health counselor, which is available to students through Columbia Health (Morningside and Manhattanville) and Student Health on Haven (CUIMC).